Wenchi (Bono), April 9, – The Managing Director of Ghana Water Limited (GWL), Mr Adam Mutawakilu, has appealed to the public to support efforts to curb illegal water connections and other forms of water theft across the country.
He explained that such practices continue to undermine operations, reduce revenue, and affect the availability and reliability of water supply to consumers.
Speaking to the media after inspecting progress on the Wenchi Water Project during a working visit to the Bono Region, Mr Mutawakilu stressed that community cooperation was critical in addressing the challenge.
“We can’t do it alone and we need the assistance of the public to fight illegal connections. If your neighbour is engaging in illegal connections and you keep quiet, it will deny you water,” he said.
He noted that individuals who engage in illegal connections and customer misclassification contribute significantly to inefficiencies in the system and disrupt equitable distribution.
The GWL boss indicated that management has introduced a series of measures to ensure that water produced and distributed is properly accounted for.
He revealed that when he assumed office, non-revenue water stood at 52.2 per cent, meaning the company recovered only about GH¢48 out of every GH¢100 worth of water supplied.
According to him, the figure has since improved, dropping to 51.6 per cent in December 2025, then further down to 45.5 per cent in January 2026 and 45.59 per cent in February, with March figures expected to follow the same trend.
Mr Mutawakilu said the company is intensifying efforts to reduce both physical losses and commercial inefficiencies, including the replacement of weak sections of transmission pipelines.
He disclosed that the GWL central workshop is currently fabricating pipes to replace ageing transmission lines from Kpong to Tema, as well as the Kpong–Dodowa–Okponglo reservoir network.
He also announced plans to strengthen monitoring systems through training programmes for district managers and operational staff to improve detection of illegal connections.
Mr Mutawakilu expressed concern that some staff responsible for billing, pipeline monitoring, and new customer connections had failed to identify illegal activities, adding that management would enforce stricter accountability measures.
He urged employees within the organisation to report colleagues involved in illegal connections, stressing that internal discipline was essential to improving efficiency and ensuring sustainable water supply.
As part of his visit, the Managing Director also inspected ongoing works on the stalled rehabilitation and expansion of the Sunyani Water Supply Project at the Abesim Headworks and held discussions with regional staff.
GHBUSS
9 April 2026
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