Accra, April 22, – The Bank of Ghana (BoG) has cautioned all regulated financial institutions that failure to comply with its new disability inclusion directive will attract sanctions, including administrative penalties.
The Directive on Financial Inclusion for Persons with Disabilities (PWDs), issued in January 2025, requires banks, finance houses, and payment service providers to ensure equal and barrier-free access to financial services for persons with disabilities.
A notice signed by the Acting Secretary, Ms Aimee Vyda Quashie, indicated that institutions must implement internal policies, appoint compliance leads, conduct accessibility audits, and roll out inclusive service designs by December 31, 2026.
The BoG said it will closely monitor compliance through inspections, reporting requirements, and periodic assessments of accessibility measures and staff training programmes.
It stressed that discrimination against PWDs in accessing financial services will not be tolerated, adding that offenders risk fines, suspension of licences, or other regulatory actions.
Institutions are also required to provide priority service for persons with disabilities and display clear notices informing customers of this entitlement.
Under the directive, financial institutions must submit annual compliance reports detailing accessibility improvements, expenditures, and user feedback.
Key deadlines include internal policy development by July 31, 2026, board approval by September 30, and submission to the central bank by October 31, 2026.
By the end of 2026, institutions are expected to upgrade service channels, including accessible call centres, braille and audio notices, and improved digital access systems.
BoG further directed that at least one fully accessible branch must be established in every operational zone.
It reaffirmed that compliance will be strictly enforced to promote inclusive participation in Ghana’s financial system.
GHBUSS
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