Aflao (V/R), Dec. 11, – An Energy Economist at the Electricity Company of Ghana (ECG), Mr Ebenezer Baiden, has raised concern about the growing number of electricity meters installed in homes that are not approved or owned by ECG.
He disclosed that the Company had detected more than 700 illegal meters in homes across the Ketu South Municipality, of which about 300 had so far been removed and replaced with authorised ECG meters.
Mr Baiden made this known at a public engagement forum between ECG management and aggrieved customers from Aflao and Denu.
He described the presence of unauthorised meters as a major contributor to customer complaints, including inaccurate billing and frequent system malfunctions.
Mr Baiden urged customers to report any individuals involved in the installation or operation of illegal meters, noting that ECG was intensifying its monitoring activities to inspect all meters in the Municipality to ensure safety and correct billing.
For several months, electricity consumers in the Ketu South Municipality have complained about issues such as overbilling, faulty transformers, poor customer service response and other operational challenges.
He advised customers whose meters were not ready for billing to visit the nearest ECG office for prompt assistance.
Mr Baiden explained that ECG personnel were required to visit households every month to read meters to ensure accurate billing.
He said in cases where staff could not access a meter or failed to visit a residence, customers had a responsibility to report the matter to the nearest ECG office for rectification.
Mr Baiden further disclosed that ECG had secured a large stock of new meters, enabling households in need of meters to apply without delay.
He added that any customer who applied for a meter but had not received it after three months should return to the ECG district office to formally lodge a complaint.
GHBUSS
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