Accra, Jan. 18, - Ethiopian
Airlines have availed its mobile application in the apple store and Google Play
for customers.
A statement issued by Mrs Aniley
Eshetu, Assistant Manager Corporate Communications, Ethiopian Airlines said
customers would have to download on their mobile phones and use it to transact
with the airline for many of its products and services.
It said besides empowering the
customer to control the travel process, it would simplify, enrich and enhance
customers’ experiences across the entire journey.
Mr Tewolde GebreMariam, Group
Chief Executive Officer of Ethiopian Airlines, said: “As a customer focused
airline, we have been investing heavily on a comprehensive digitalisation of
our organisational operating system and the overall passenger experience across
the value chain”.
He said the mobile applications
for iOS and Android devices would enable the airline to avail a high degree of
personalised experience to their esteemed customers.
“Our customers will be able to
use their mobile devices to book their flights, do their flight check-in, issue
their boarding pass and self-board their flights, check the status of their
flight, get actual arrival and departure times of our flights and remain
connected and informed throughout their journey in real-time,” he added.
He said “we will continue to
invest in latest technology tools with a view to continuously enhance our
customers ‘travel experience and meet their growing expectations”.
He said for passengers
originating from Addis Ababa to Ethiopian international destinations or
domestic routes, would have the option to effect the payment either through
mobile payment or internet banking.
He said this service provision
would gradually replace the ticketing service that was being rendered in Addis
Ababa and domestic ticket offices.
GNA
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